What is an MSP and what do they do?
An MSP is a Managed Service Provider.
A truly great MSP, (and we like to think we are one) doesn’t just fix problems it prevents them, enhances business efficiency, and keeps technology aligned with growth.
We’ve been helping our clients stay ahead of the technology curve and prepare for any bumps that may come there way since 2000.
What regions does DeepTech serve?
DeepTech supports businesses across New York (240 West 37th Street, Suite 402), San Francisco (388 Market St, Suite 1300) and Los Angeles/Santa Monica (1902 Lincoln Blvd, Suite A 125), offering both remote and onsite services to clients in these California markets.
Which core services come standard with DeepTech Solutions?
All New York, San Francisco and Los Angeles clients receive:
- Remote Support: Fast and effective fixes to minimize downtime.
- Onsite Support: Expert help deployed directly to your location.
- 24/7 Monitoring: Proactive oversight of your systems.
Portal Access: Intuitive ticketing and request management.
What is covered under Managed Services?
- Backups
- Network Management
- On-Site Support
- Procurement & Provisioning
- Remote Services
- Security Services
- Supported Environments
- Technology Advisory
How is DeepTech different from your regular IT helpdesk?
We believe in the W.I.R.E.D approach
- We listen to understand your needs
- Investigate issues thoroughly
- Resolve with effective solutions
- Execute with precision
- Deliver clear communication every step of the way
What is the customer portal and how do I use it?
Use portal.deeptechinc.com to:
- Submit and view tickets,
- Update issue status, and
- Customize functionality (e.g., hardware purchasing approvals, customized reports).
No catch—just a portal that adapts to your company’s unique needs.
What does ‘Flexible Helpdesk’ mean in practice?
We know your team doesn’t have the time to focus on software upgrades and password resets. Our Service Desk Team can handle all levels of IT support requests for your business. You focus on high initiatives, and we’ll make sure your team has the IT support they need to focus on the tasks at hand.
- Remote support: We provide helpdesk remote support to our clients. Whether it is as simple as a password reset or more involved like migrating data, our team can help.
- Onsite support: We also can come onsite as needed, or set up regular maintenance site visits. Our team gets to know your team’s pain points, addresses them in person building trusting relationships.
We customize based on your operations and budget—at DeepTech there is no one-size-fits-all approach.
How does DeepTech handle procurement and provisioning?
We simplify the equipment lifecycle:
- Procurement: Create quotes for necessary & recommended hardware/software purchases: We don’t purchase without your review and approval. We also make sure to renew web services and support licenses.
- Provisioning: We help to simplify your the equipment side of onboarding/offboarding or upgrades. We configure and set up your equipment to make sure you are all good to go.
- Logistics: Storage of inventory, shipping, receiving, tracking—using your or our freight accounts
Our Logistics team handles everything from top to bottom to take the worry out of dealing with equipment.
What types of strategic projects does DeepTech support?
Our Professional Services Team manages:
- Office Build-outs & Moves
- Email & Data Migrations to Microsoft 365 or Google Workspace
- Network Builds & Upgrades
- Onsite & Cross-location Deployments
Supported by dedicated project managers and vetted partners, DeepTech provides comprehensive solutions.
How does DeepTech handle security and business continuity?
We offer a multi-layer approach:
- Awareness training against social engineering
- Backup/encryption solutions with regular testing
- 24/7 monitoring partners, malware protection, patch management
- Multi-Factor Authentication (MFA) deployment
- Compliance support of audits (HIPAA, ISO, SOC2, PCI, HITRUST)
Disaster recovery planning to prepare against accidental deletion, device loss, human error, and outages
What “Additional Services” are available?
DeepTech’s extended offerings include:
- App, Cloud & Device Management
- Virtual CIO for budgeting, planning, and tech alignment
- Application Management tailored to your workflows
- Compliance Consulting
Mobile Device Management (MDM) for data protection and policies
Can solutions be customized by company size or industry?
Yes. DeepTech works with startups, nonprofits, and enterprises in San Francisco and Los Angeles to:
- Assess your environment and goals
Build a custom support model tailored to your size, workflow, and budget. Expect no cookie‑cutter packages—just strategic alignment.
How can I get started with DeepTech?
- Contact us via info@deeptechinc.com or call our offices (323.553.5290).
- An onboarding team performs a full environment audit to provide you with a customized solution.
- Agents are installed, tickets are configured, logistics and support services begin.