Join DeepTech
Work With Humans Who Happen to Be Great at IT
At DeepTech, we’re not just building secure networks and solving IT problems; we’re building a team that enjoys working together. From helpdesk support to cybersecurity and strategic projects, we believe great work happens when curious, collaborative people feel supported, challenged, and empowered to grow.
Join DeepTech
Work With Humans Who Happen to Be Great at IT
At DeepTech, we’re not just building secure networks and solving IT problems; we’re building a team that enjoys working together. From helpdesk support to cybersecurity and strategic projects, we believe great work happens when curious, collaborative people feel supported, challenged, and empowered to grow.
Why People Love Working Here
A Team Built on Collaboration, Growth, and Good Humans
Work alongside a team that values communication, trust, and mentorship. At DeepTech, growth isn’t just encouraged; it’s something we build into the way we work every day.
join us
Open Positions
If you’re ready to take your career to new heights and be part of a team that is shaping the future, we invite you to apply. View open positions below.
Only candidates who email hiring@deeptechinc.com with subject line: Position you are applying for – your full name with resume attached will be considered.
What we offer
- Cell phone reimbursement
- Commuter benefits
- Medical, dental, vision, life, and AD&D insurance
- 9 paid holidays, plus PTO and sick days
- Employee referral bonuses & EAP access
Real Career Growth
- Training goals tailored to your interests
- Opportunity to work with all the fun tools and learn
- Ability to advance as a senior tech, project lead, or specialist
An Office Culture You’ll Actually Enjoy
- Bright Midtown location with great energy
- Monthly employee appreciation, with the occasional friendly office dog
- Breakfast team meetings, and a culture that values your voice
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Full Charge Bookkeeper
TO APPLY: To enter hiring process you must email a pdf resume to hiring@deeptechinc.com with subject line: Full Charge Bookkeeper- [YOUR FULL NAME]. Only those who submit as requested will be considered.
This is NOT a remote position, you must live in the NYC area and be able to reasonably commute to our office in Manhattan.
Join a Team That Moves Fast, Solves Big Problems, and Knows How to Have Fun
Are you someone who has a knack for numbers?
Are you looking for a job that appreciates and celebrates your keen eye for detail?
Are you looking for growth, challenges and the chance to take on responsibilities to ensure a company’s financial health?
Are you ready to join a company that helps clients, celebrates a team environment and enjoys a fun office atmosphere that is dog friendly?
If you answered yes to all of the above then read on…
WHO ARE WE?
We’re DeepTech, a trusted Woman owned and operated Managed Service Provider based in NYC with over 25 years of experience and a reputation for delivering tech support with intelligence, empathy, and follow-through.
JOB DESCRIPTION
We are looking for a Full Charge Bookkeeper to independently manage all aspects of our day-to-day financial operations, from fixed payments and variable expenses to bank deposits and budgets.
Full Charge Bookkeeper responsibilities include recording and managing financial transactions, reconciling bank and credit card statements, processing accounts payable and receivable, and supporting tax filings and compliance. To be successful in this role, you should have substantial bookkeeping experience, the ability to work with minimal supervision, and a sharp eye for numerical accuracy.
Ultimately, you will provide us with accurate, up-to-date financial records and reports that reflect the financial position, liquidity, and cash flows of our business, while ensuring compliance with all applicable tax regulations.
DUTIES AND KEY RESPONSIBLITIES
- Manage and record all financial transactions in the general ledger.
- Handle full-cycle accounts payable, including invoice entry and ensuring timely payments.
- Handle accounts receivable and respond to client invoice-related questions.
- Perform monthly, quarterly, and annual closings.
- Reconcile bank and credit card accounts on a regular basis.
- Prepare and manage balance sheets and profit/loss statements.
- Assist with budget preparation and expense tracking.
- File and remit sales taxes and other financial obligations, including multi-state filings (NJ & CA).Reconcile bank/credit card accounts.
- Audit financial transactions and supporting documents for transparency.
- Maintain financial data confidentiality and perform data backups when necessary.
- Support day-to-day financial business operations and administrative tasks as required.
SKILLS/BEHAVIORAL REQUIREMENTS
- Proven experience as a Full Charge Bookkeeper or in a similar full-cycle bookkeeping role.
- Strong understanding of bookkeeping principles and procedures, including Generally Accepted Accounting Principles (GAAP).
- Hands-on experience with QuickBooks (required).
- Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP).
- Hands-on experience with accounting software QuickBooks.
- Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables.
- Ability to work independently and manage responsibilities with minimal oversight.
- Strong attention to detail and good analytical skills.
- Ability to handle confidential financial information with discretion.
- Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
- Bookkeeping certification (e.g., AIPB Certified Bookkeeper) is a plus; CPA or CMA not required but welcome.
Director of Account Management & Project Manager
TO APPLY: To enter hiring process you must email a pdf resume to hiring@deeptechinc.com with subject line: Director of Account Management & Project Manager – [YOUR FULL NAME]. Only those who submit as requested will be considered.
This is NOT a remote position, you must live in the NYC area and be able to reasonably commute to our office in Manhattan.
Join a Team That Moves Fast, Solves Big Problems, and Knows How to Have Fun
Are you a detail-oriented project manager who enjoys using your skills to also navigate client relationships? If you’re looking for a role where your work actually makes a difference and your team has your back DeepTech Inc. is ready for you.
We’re a trusted Woman owned and operated Managed Service Provider based in NYC with over 25 years of experience and a reputation for delivering tech support with intelligence, empathy, and follow-through. Now, we’re growing our team and looking for a Director of Account Management & Project Manager who’s sharp, resourceful, and excited to grow.
What You’ll Be Doing:
This role has two distinct halves. On the Account Management side, you will lead and manage a team of two Account Managers; coaching and serving as the escalation point when an account issue needs senior involvement. The Director will only run the relationship to one large client. This is NOT a sales role. On the Project Management side, you will be directly managing the Projects Department — working with the Project Architect to work out the scope, planning, scheduling and implementation of client IT projects from kickoff to closeout.
Key Responsibilities:
Account Management Team Leadership
- Directly manage and coach 2 Account Managers — set goals, review performance, support their account planning and renewal strategy
- Act as the escalation point for account issues the AMs can’t resolve on their own
- Review account health metrics with the AM team and guide remediation plans
- Support AMs on QBRs/renewals for their largest or highest-risk accounts, stepping in directly when executive-level client involvement is needed
- Client invoicing (agreement, project and T&M)
- Run one major account (taking it over from the CEO directly).
- Report account management performance to executive leadership
Active Project Management
- Personally own the full lifecycle of client IT projects: scoping with the Project Architect, planning, resourcing, execution, and closeout
- Translate signed SOWs/proposals into detailed project plans, timelines, budgets, and resource assignments
- Coordinate internal technical resources and third-party vendors for each project
- Run client-facing project meetings personally — kickoffs, status updates, closeout/handoff to ongoing support
- Track project scope, budget, and timeline against baseline for every active project; manage change orders and escalate risks
- Coordinate procurement/logistics tied to projects (hardware/software ordering, ISP installs, vendor scheduling)
- Track project profitability/margins vs. estimates across the project book
- Support pre-sales scoping with technical/timeline input on proposals for upcoming work
- Manage multiple concurrent client projects simultaneously across technical disciplines
- Ensure a clean handoff from project completion into ongoing account management/support
Cross-Functional Coordination
- Establish clear process for handoffs between Sales → Projects (this role) → Account Management (the AM team) so nothing falls through the cracks
- Maintain documentation and reporting in the company’s PSA/CRM/PM tools for both the account team and the project pipeline
What You Bring to the Table:
Required
- 5 – 8+ years of experience spanning account/client management and hands-on project management, ideally within an MSP, IT services, or B2B technology environment
- Prior people management experience
- Solid working knowledge of MSP business models (recurring revenue, MRR, SLAs, service tiers) and core IT offerings (networking, cybersecurity, cloud platforms like Microsoft 365/Azure/AWS, backup/DR, help desk)
- Proven ability to run active, detailed project management (schedules, budgets, resourcing) — not just oversight
- Comfortable being pulled between coaching/escalation conversations with the AM team and detailed project execution work
- Strong executive presence; comfortable presenting to C-suite/ownership at client organizations for escalations
Preferred:
- Experience with PSA tools (ConnectWise, Autotask) and/or PM tools (monday.com, Smartsheet, Asana, MS Project); CRM experience (HubSpot, Salesforce) a plus
- PMP, CAPM, or similar certification a plus, not required
- Bachelor’s degree preferred; equivalent experience considered
Dual Platform Field Tech
TO APPLY: To be considered for the position, please email hiring@deeptechinc.com with the subject: Dual Platform Field Tech – Your Full Name with a PDF copy of your resume attached.
Only those who email us directly with the proper subject line and pdf resume will enter the hiring process.
WHAT WE ARE LOOKING FOR
The Dual Platform Field Technician will provide remote and on-site technical support in the greater Los Angeles metropolitan area. Remote support will be conducted from your home office. This role is customer-facing and will require solutions-based customer service skills as well as strengths in organization and documentation. We are looking for a dual technician, someone who is knowledgeable and energized about solutions and future developments in both Windows and Mac environments.
We are looking for someone who understands urgency with respect to each of our client’s needs and takes pride in providing efficient solutions and detailed notes
NOTE: This is a remote position with on-sites in Los Angeles area, so you must be able to commute within Los Angeles proper and have valid drivers license.
WHAT YOU WILL DO
- Troubleshoot & resolve issues by analyzing, identifying, and diagnosing symptoms.
- Perform root cause analysis by using established processes.
- Provide technical assistance with computer hardware and software to clients.
- Resolve issues for customers via phone, in-person, and/or remote support.
- Respond promptly to client requests and fully document work time in systems of record, primarily ConnectWise.
- Document all physical assets and software deployed to clients.
- Follow available KBA’s and update client documentation as procedures evolve.
- Collaborate with internal teams and external vendors as necessary to achieve the resolution of customer requests.
- Perform other duties as required and assigned.
- Participate in an after-hours on-call rotation (additional payment provided for participation)
- Go to various on-sites in LA area (car and valid drivers license and insurance is required)
QUALIFICATIONS
- Proven track record of at least 3 years of experience supporting Windows and Apple environments.
- Ability to explain technical concepts to non-technical users with approachability and empathy.
- Ability to prioritize a queue of dispatched service desk tickets.
- Ability to maintain professionalism and aptitude for handling technical issues presented in a timely manner.
- Proficiency in escalating issues with respect to triage requirements.
- Have strong organizational skills and the ability to manage multiple customers and multiple issues.
- Ability to function effectively in a fast-paced environment.
- Experience using a ticketing system / RMM tool and PSA software.
- Ability to work well in a team environment.
- Proficiency in: Microsoft Windows, MacOS, iOS, Android
- Application troubleshooting
- Network layer 1-3 troubleshooting
- Email Security (Phishing identification/explanation to clients, identification of legitimate hacked account)
- Microsoft M365/Google Admin Console
- Google Workspace
- Microsoft SharePoint
- Server troubleshooting (Server 2019+, Open Directory/Active Directory, NAS)
- Email migrations and some familiarity with various email services.
- Enterprise Network Equipment (SonicWall, Meraki, Unifi, etc.)
- Backup escalation/troubleshooting
- Advanced VPN client troubleshooting
- Understanding and configuring RAID on various platforms
- VoIP troubleshooting
- Spam filter troubleshooting
- Advanced email troubleshooting (NDR, contacting email host support)
- Printer relays through O365/Google