Work With Humans Who Happen to Be Great at IT

WHAT WE ARE LOOKING FOR

The Technical Lifecycle Specialist is responsible for managing the full hardware and software lifecycle for a dedicated client base. This role owns the end-to-end process of provisioning and decommissioning Mac and Windows endpoints, ensuring all client devices are properly configured, tracked, and retired in accordance with established standards.

You will maintain accurate and up-to-date records within the asset management system, serving as the primary steward of client inventory data. You will work closely with the Operations team to proactively identify and execute employee off-boarding when clients have not submitted formal tickets — particularly during contract renewal or contact update touchpoints — ensuring no departure fall through the cracks.

The ideal candidate is detail-oriented, process-driven, and comfortable managing competing priorities across multiple clients simultaneously. They serve as the operational backbone for all client on-boarding and off-boarding activity, coordinating hardware readiness, account provisioning, and equipment retrieval with minimal oversight.

WHAT YOU WILL DO

• Ensure client equipment has necessary DeepTech agents installed and has an asset tag that is recorded.
• Provision and configure Mac and Windows devices for new client employees per client-specific standards
• Decommission and wipe hardware for offboarded employees, ensuring secure data handling
• Maintain accurate client inventory records and keep the asset management system current at all times
• Partner with Operations during client contract updates to identify unreported employee departures and initiate offboarding workflows proactively
• Own all onboarding and offboarding logistics across the full client portfolio
• Flag inventory discrepancies, aging hardware, and process gaps to management
• Perform hardware replacements and upgrades for client endpoints, including memory, storage, and peripheral swaps, ensuring minimal disruption to end users
• Coordinate hardware procurement by identifying equipment needs, submitting purchase requests, and tracking orders through to receipt and inventory entry — working in conjunction with management for purchase approvals.

QUALIFICATIONS

Required:

• 2+ years of experience in an IT support, desktop administration, or endpoint management role
• Hands-on experience provisioning and configuring both Mac (macOS) and Windows devices in a managed environment
• Familiarity with asset management platforms (e.g., Jamf, Intune, ServiceNow, Snipe-IT, or similar)
• Understanding of onboarding and offboarding workflows, including account lifecycle and hardware handling
• Strong attention to detail with a proven ability to maintain accurate inventory and documentation
• Ability to manage multiple clients or priorities simultaneously without sacrificing accuracy
• Solid communication skills — able to coordinate effectively with internal teams and client contacts
• Comfortable working both independently and cross-functionally with Operations and other departments

Preferred:

• Experience working in a Managed Service Provider (MSP) environment or supporting multiple clients concurrently
• Familiarity with MDM solutions such as Jamf Pro, Microsoft Intune, or Kandji
• Experience with ticketing systems such as ConnectWise, Jira, Zendesk, or ServiceNow
• Knowledge of data sanitization and secure device disposal standards (e.g., NIST 800-88)
• Apple Certified Support Professional (ACSP) or Microsoft certifications (MD-102 or equivalent) a plus
• Exposure to identity providers such as Okta, Azure AD, or Google Workspace for user lifecycle management
• Familiarity with warranty processes through Apple, Dell, Lenovo, or other OEM vendors for hardware replacement claims

Soft Skills:

• Proactive mindset — able to anticipate gaps before they become problems
• High sense of ownership and accountability across a busy client portfolio
• Process-oriented with a desire to improve and document workflows
• Discreet and professional when handling sensitive client and employee data