Innovative Environment
We foster a culture of creativity and innovation, providing you with the opportunity to work on cutting-edge projects that make a real impact.
Collaborative Spirit
Join a team that values collaboration and believes in the power of diverse perspectives. Together, we tackle challenges, celebrate successes, and support each other's growth.
Professional Development
We are committed to helping our team members thrive in their careers. From mentorship programs to continuous learning opportunities, we invest in your development.
Inclusive Culture
Embrace an inclusive workplace where everyone's contributions are valued. We believe in creating a diverse team that reflects a variety of backgrounds, experiences, and ideas.
Work-Life Balance
Achieve a healthy work-life balance with flexible schedules and initiatives that prioritize your well-being
Come Grow with Us!
We welcome individuals with diverse skills, backgrounds, and experiences. Whether you’re a seasoned professional or just starting your career, if you’re passionate about technology, we want to hear from you.
How to Apply:
If you’re ready to take your career to new heights and be part of a team that is shaping the future, we invite you to apply. View open positions below.
Only candidates who email hiring@deeptechinc.com with subject line: Position you are applying for – your full name with resume attached will be considered.
Join us on this exciting journey, where your skills and passion will contribute to our shared success. We look forward to welcoming you to the DeepTech team!
Open Positions
Operations Coordinator
Location: Midtown Manhattan office,
Shift: Monday – Friday, 9am – 6pm (30min lunch, 30min break)
Salary Range: $25-$27
Type: Full time hourly with benefits
If you are a tech enthusiast with experience assisting customers and working with a ticketing system, we have the job for you. We are looking for a well-rounded, grounded individual who is detail orientated, an avid critical thinker, and excited to learn and grow with a NYC MSP.
WHAT YOU WILL DO
- Work out of mid-town office with great team and report to Director of Operations
- Answer phones and create service tickets
- Assist in dispatching tickets and scheduling of onsites for technicians.
- Assist in scheduling of internal meetings and various operations tasks.
- Get up to speed with a 3 week in house orientation. Learning the ins and outs of our clients and the DeepTech way to ensure you are set up for success.
- Your day-to-day requires strong customer service skills as well as excellent organization and documentation
- Maintain and manage schedules for team of service desk technicians.
- Participate in monthly operations department meetings
- Participate in monthly full staff meetings
- More than anything you can expect to learn and be challenged and have opportunities to grow.
WHAT WE ARE LOOKING FOR
Must be proficient with the following:
- Have a basic understanding of technical concepts and relate to non-technical users with approachability and empathy.
- Office 365
- Calendar management
- Empathetic and inquisitive approach to customers
- Adept at learning new software
- Ability to multi-task and remain situationally aware
- Experience working in the tech industry, whether retail or B2B.
- Comfortable in a fast-paced environment with sense of urgency and understanding of priorities
- Have working knowledge of computer and tech terms.
If you were a technician in a previous job and like to be around tech but prefer not doing the technical work this could be the prefect job for you!
Mac Support Specialist
*If you have never supported MacOS devices, please don’t apply and waste our time or yours. (Apple certified preferred but not required)
Location: Midtown Manhattan office as well as NYC client onsites
Shift: Monday – Friday, 9am – 6pm (30min lunch, 30min break)
Salary Range: $70,000.00 – $90,000.00 per year
Type: Full time salary with benefits
If you are a Apple Macnatic, who loves everything Apple, we are looking for a full-time IT specialist whose focus is Mac and Apple products. We are seeking a technician to join our Service Desk team. This position will perform remote support to DeepTech clients.
WHAT YOU WILL DO
- Work out of bright and new mid-town office and go to clients onsites in NYC.
- Your day-to-day requires strong customer service skills as well as excellent organization and documentation.
- A full range of service desk support tickets to be dispatched to you, (password resets, to printer setups, to OS updates, workstation migrations, server troubleshooting, MDM setups.)
- Participation in the On-Call rotation.
- Have regular check-in meetings with our Service Desk Manager.
- Have regular Service Desk meetings to check in with your team and monthly all company meetings with breakfast!
- Coordinate and perform remote fixes for Desktops and Servers at the OS, Application and Hardware level, including installing and upgrades, implementing file backups, and configuring systems and applications.
- Support the following typical client stacks: [Typical stack for Windows or Mac OS environments is Google Workspace, SonicWall, Cisco Meraki, Office 365, Etc.)]
- Familiarity with server configuration and troubleshooting (Server 2012-2022, MacOS Server, NAS)
- Network layer 1-3 troubleshooting (NGFW/Switching/WiFi/VPN tunneling, SSL VPN)
- VoIP troubleshooting
- Spam filter troubleshooting
- Email Security (Phishing identification/explanation to clients, identification of legitimate hacked account)
- Understand and configure RAID on various platforms
- Advanced email troubleshooting (NDR, contacting email host support)
- Printer relays through O365/Google
WHAT WE ARE LOOKING FOR
- Minimum 4 years supporting MacOS, iOS, Android
- Be able to assist Windows users with level 1 issues Application troubleshooting
- Familiarity with Keychain, LaunchAgents and LaunchDaemons
- Familiarity with using Activity Monitor and Console to troubleshoot and diagnose issues
- Experience using and proficient in Apple, Mac OS, Mac OS X Server, Windows OS and Office365
- Some administrative experience of MDM product such as JAMF, Mosyle, Intune, Meraki
- Adept at Apple, (including OS upgrades, migrations, iOS support and familiarity with MDM.)
- Enjoys working with clients onsite in the city and establishing strong client relationships.
- Exceptional ability to explain technical concepts to non-technical users with approachability and empathy.
- Thrives when working with a knowledgeable supportive team.
- Capable of asking for assistance as well as making informed decisions and taking on tasks without supervision and follow-up.
- Exceptional ability to multitask with an understanding of ticket priorities and urgency.
- Experience using a ticketing system / RMM tool and PSA software.
- ConnectWise knowledge a plus.
- Ability to prioritize a queue of dispatched service desk tickets and handle a fast-paced environment.
DeepTech Benefits
- 401(k) with matching
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- Vacation time
- Sick time
- Parental leave
- 9 holidays
- Professional development assistance
- MTA monthly reimbursement
- Referral program
DeepTech is committed to being an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other condition protected by law.