Service and Security above all delivered with efficiency and empathy
We don’t believe in one-size-fits-all.
DeepTech recognizes that every organization is unique. We measure client satisfaction by our long-standing relationships; no matter the team size, we are their partners.
What sets us apart is our approach
WE LISTEN
WE INVESTIGATE
WE PLAN
WE EXECUTE
WE COMMUNICATE
DeepTech Goals & Values
GOALS
- Perform full assessment of client infrastructure by management.
- Provide dedicated support by an experienced and knowledgeable team.
- Monitor client’s systems to prevent IT failures.
- Create an active and dynamic partnership with our clients, to ensure goals are reflective of current IT needs.
Values
Dependability
We have client relationships spanning over two decades because they trust and depend on our expertise.
Integrity
We strive to cultivate positive brand recognition by focusing on customer service and attracting top-tier employees. Team members join us with a commitment to service, backed by deep knowledge.
Responsibility
Our responsibility is to ensure our clients data is safe, secure and their technology needs are handled in an efficient an empathetic manner.
Versatility
By having a team with diverse backgrounds and technical proficiencies we can support a wide array of clients needs.
For over 20 years we have provided safe and dependable IT support to both Mac and Windows clients. Our team is rooted in the fundamentals while also looking towards the future of technology so our clients can trust that we are guiding them with knowledge as well as planning for the future.
Platforms & Teams
Supporting both Mac and Windows environments comes with its perks, but we do not know everything individually. That is why we have a team of experts that support the many apps running your business. When you call DeepTech, you get our full attention.
Custom IT
Taking the time to get to know you and your business is the first step to a strong partnership. We want to know your ins and outs, pain points, and satisfaction areas. The best relationship involve communication and trust. By customizing the support our clients need, we establish a base of communication, creating a partnership of trust and respect.
Work with our account management team to create a custom solutions package that include(s):
Day-to-Support
Device Management
Network and Server Management
Procurement and Provisioning
Security and Business Continuity
Client Onboarding Process
DeepTech will do a deep dive on your business. We will look at your infrastructure, individual workstations, and peripherals so we can make informed recommendations. By performing a complete assessment, we can create a scope of work tailored to your needs informed by best practices.
The Onboarding Journey
Shall We Meet?
We meet so we can understand your needs and if we are a good match.
A Modest Proposal
We craft a tailored IT solution for your company based off findings from our meeting.
Sign, Seal, Deliver
Once we have a signed agreement, we can start the ball moving. We enter your company into our systems, set up accounting as well as pick your onboarding team.
Welcome!
You will receive a welcome packet with detailed information on working with DeepTech that you can share with your team.
Call Me
Next step is to schedule onboarding kick-off calls. We do this to ensure everyone is informed and on the same page.
Backend Stuff
Once everyone is on the same page, the real onboarding starts. Our team performs an audit of your IT environment. They install agents, take asset information and review if any additional services may be needed. You are trained by our operations team on how to use our client portal and meet with our logistics team to determine procurement and provisioning needs.